(+34) 964 04 68 83
info@supernaranjas.com
Venta de Naranjas y Mandarinas (entrega a domicilio) (+34) 616 22 66 55
(+34) 964 04 68 83
info@supernaranjas.com
Venta de Naranjas y Mandarinas (entrega a domicilio) (+34) 616 22 66 55

Shipping & Returns

CONDITIONS SHIPPING

To ensure fast and safe delivery all shipments are made via transport agency. The purchase of oranges and / or mandarins will be delivered to the address designated at the time of recruitment by the customer. The subsequent modification of the place of delivery requested by the customer is not possible, so the customer must ensure ordering the correct delivery address.

Customer fruit will be delivered by a transport company, along with the invoice data to identify customer is entered, the order, the total amount of reimbursement (for orders in the form of cash on delivery only) and the number of packages in the shipment.

You must provide the phone number of the person who will receive the package at the time of ordering.

Once the order has been placed in the hands of the agency is notified to you by email so you can be aware of its receipt. In addition, he provided the issue number for the customer to check the shipping tracking online and can be informed at all times of the status of your order.

If delivery of the order, the customer is not in the delivery address, the agency will leave a notice to be put in contact with the delivery service.


PAYMENT

Accepted forms of payment are by reimbursement, credit card, bank transfer or PayPal.


INCIDENTS AND RETURNS

You can report any issues regarding your order within 24 hours after receipt by sending an email to info@supernaranjas.com through the section "Contact" on our website, by phone at 964 046 883 or by pressing the "you free Call "website giving the details of your order. We will make an exchange or refund without any extra cost to you.

In case of return due to change of opinion, the return costs borne by the customer.

In any case, the return of any product requires agreement between Supernaranjas SC and client. Is not required to reimburse the price of the product or replace the product until Supernaranjas SC not check:


- For refund for change of mind that the product retains its original packaging without manipulating and has not been consumed.
- In the case of return because the product is defective, what is the default.
- In the case of return because the product received does not correspond to the customer purchased the product ordered and its correspondence to the product shipped.
 
In case the client to receive your package detects loss in delivery, find the package in poor condition or lack of any package must indicate on the delivery of the carrier, otherwise Supernaranjas SC will not be responsible for damaged goods or packages not received. Additionally, you must report the incidence of any of the above means a maximum of 24 hours.

SC Supernaranjas accept the return or replacement of any product provided that:
 1.  The customer makes the claim within 24 hours of receipt and proceed to return it within 3 days of receipt and in the case of refund for change of mind, has met the cost of return and the item is in perfect condition with its original packaging without manipulation.
 2.  The product is faulty. Supernaranjas SC shall substitute another of the same properties and immediate shipment.
 3.  The delivered product does not correspond to that requested by the client. Supernaranjas SC proceed to send the correct item.
 
In the event that the customer wants to cancel the order, you can do so if it has not the shipment. Order cancellations must be made by email or phone. If the customer already had satisfied the order amount, SC Supernaranjas return it within seven days by bank transfer to the account specified by the customer.

In the event that Supernaranjas SC saw it impossible to supply the requested product, proceed to refund the amount the customer satisfied.

SC Supernaranjas not accept returns that do not meet the provisions of this section.
Certificación SSL Web Segura Tienda Online para Comprar naranjas y mandarinas
SUPERNARANJAS S.L. ha sido beneficiaria del Fondo Europeo de Desarrollo Regional cuyo objetivo es promover el desarrollo tecnológico, la innovación y una investigación de calidad, y gracias al que ha podido incorporar la innovación en su proceso comercial y de fidelización de clientes, contratando una consultoría experta para ello. Esta acción ha tenido lugar durante 2017.
Para ello ha contado con el apoyo del programa InnoCámaras de la Cámara de Comercio de Castellón y cofinanciado por la Excma. Diputación de Castellón.