Shipping & Returns
To ensure fast and safe delivery all shipments are made via transport agency. The purchase of oranges and / or mandarins will be delivered to the address designated at the time of recruitment by the customer. The subsequent modification of the place of delivery requested by the customer is not possible, so the customer must ensure ordering the correct delivery address.
Customer fruit will be delivered by a transport company, along with the invoice data to identify customer is entered, the order, the total amount of reimbursement (for orders in the form of cash on delivery only) and the number of packages in the shipment.
You must provide the phone number of the person who will receive the package at the time of ordering.
Once the order has been placed in the hands of the agency is notified to you by email so you can be aware of its receipt. In addition, he provided the issue number for the customer to check the shipping tracking online and can be informed at all times of the status of your order.
If delivery of the order, the customer is not in the delivery address, the agency will leave a notice to be put in contact with the delivery service.
Accepted forms of payment are by reimbursement, credit card, bank transfer or PayPal.
INCIDENTS AND RETURNS
You can report any issues regarding your order within 24 hours after receipt by sending an email to firstname.lastname@example.org through the section "Contact" on our website, by phone at 662 53 29 81 or by pressing the "you free Call "website giving the details of your order. We will make an exchange or refund without any extra cost to you.
In case of return due to change of opinion, the return costs borne by the customer.
In any case, the return of any product requires agreement between Supernaranjas SC and client. Is not required to reimburse the price of the product or replace the product until Supernaranjas SC not check:
- For refund for change of mind that the product retains its original packaging without manipulating and has not been consumed.
- In the case of return because the product is defective, what is the default.
- In the case of return because the product received does not correspond to the customer purchased the product ordered and its correspondence to the product shipped.
SC Supernaranjas accept the return or replacement of any product provided that:
1. The customer makes the claim within 24 hours of receipt and proceed to return it within 3 days of receipt and in the case of refund for change of mind, has met the cost of return and the item is in perfect condition with its original packaging without manipulation.
2. The product is faulty. Supernaranjas SC shall substitute another of the same properties and immediate shipment.
3. The delivered product does not correspond to that requested by the client. Supernaranjas SC proceed to send the correct item.
In the event that Supernaranjas SC saw it impossible to supply the requested product, proceed to refund the amount the customer satisfied.
SC Supernaranjas not accept returns that do not meet the provisions of this section.